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Domain FAQs

Your domain provider (or registrar) is the service that hosts your custom domain name.

You'll need to know who your domain provider is to:

  • Connect your domain to your new Brighter Vision website
  • Transfer your domain to Brighter Vision
  • Change your domain's email provider (i.e. Webmail, Hushmail, G Suite, etc.)

If you’re not sure where your domain is registered, you can find out with a quick search on Whois Lookup

After typing your domain name into the box and clicking Search, you'll be taken to a new page containing the Whois Record for your domain.

The third line on this page should provide your current Registrar, as shown here:

In the above example, the domain is registered with GoDaddy.

Many of our clients find it much easier to keep as many aspects of their websites managed by as few accounts as possible.

When you transfer your domain name to us, our Support Team is then able to help with far more issues that may occur with your website, webmail, or domain settings.

Plus, as an added bonus, it doesn't cost a thing to transfer your first domain name to us. All of our website packages include one free domain name hosted by Brighter Vision.

To learn more and get started, visit Transferring Domains to Brighter Vision

Absolutely! A domain transfer is a simply change of service provider, from one registrar to another. It is not a change of ownership, by any means.

With Brighter Vision, you remain the registrant for your domain no matter who your registrar is. When you transfer your domain name, you’re simply choosing a different company to help manage your registration's renewal and settings.

Think of it like changing cell phone carriers; after the switch you will still have the same phone and maybe even the same phone number, but you will be using another company's towers and infrastructure.

Before starting the transfer process, ensure your domain meets these requirements from Brighter Vision and ICANN, the organization that oversees domain registration:

  • Your domain must be unlocked.
  • You must have a valid transfer authorization code (EPP code) from your current registrar.
  • Sixty days must have elapsed since you registered or transferred the domain with your current provider.

You can find tutorials on how to unlock your domain and obtain an authorization code from your current registrar here: Transferring Domains to Brighter Vision

The speed of your domain transfer depends on your current domain provider. Some domains transfer within one day, while others can take closer to 14 days to complete.

In most cases, you can close your domain account with your previous provider after the transfer is complete. However, we do recommend contacting your previous provider before cancelling to ensure that you won't lose access to any special features, such as email or other add-on applications.

All of our website packages include one free domain name hosted by Brighter Vision.

Then, it's only $15/year for each additional domain.

No, not automatically.

However, this is something that can be done manually if you'd like to transfer your email accounts over along with your domain name. For more information on how to do this, see Migrating Emails from Your Old Host to Brighter Vision Webmail.

When you contact our Support Team to request your domain transfer, please let them know if you have any email accounts on your domain at this time. This will help ensure all of the proper steps are taken to transfer your domain with or without your emails.

Yes. You can transfer an expired domain name if it is still in the registrar's renewal grace period. Grace periods differ by registrar and domain name extension. However, once the status indicates that the domain name is in registry redemption, you can no longer transfer it.

When transferring a domain name during the renewal grace period, you have two choices:

  1. You can renew your domain name with your current registrar, and then initiate the transfer to move it to Brighter Vision.
  2. You can get the authorization code for the expired domain name from your current registrar, and then initiate the transfer to move it to Brighter Vision.

Contact your current registrar for renewal instructions or to get an authorization code, then initiate the transfer with us.

For more information, see Transferring Domains to Brighter Vision

You have to get the authorization code from your current registrar. We will not be able to complete your domain transfer without an authorization code (EPP code).

For more information, or to learn how to retrieve this code, see Transferring Domains to Brighter Vision

Additional Questions?

Still wondering about something we didn’t answer here?

Email our Support Team at support@brightervision.com. We’re happy to answer any lingering questions or concerns you may have!

Or, if you prefer, you can also submit your question(s) using the form below:

  • This field is for validation purposes and should be left unchanged.


Updated on May 29, 2019

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