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Preparing Your Squarespace Domain for Transfer

Thanks for choosing to move your domain name over to Brighter Vision!

Before our team can help, you will first need to log in to your Squarespace account here and prepare your domain for transfer by following these 3 steps:

Step 1: Change Your Domain’s Privacy Settings to Public

You can skip this step if your domain doesn’t have privacy protection.

  • In the Home Menu, click Settings and then click Domains.
  • Click the domain you want to transfer, as shown here:

  • Scroll down and uncheck Whois Privacy, as shown here:

  • Note: After Whois Privacy is disabled, your contact information will be hidden behind a “Redacted for Privacy” message, but your domain will be eligible for transferring to another host.
If you are having trouble changing your privacy settings, you can reach out to Squarespace’s Customer Support Team for assistance.

Step 2: Unlock Your Domain

For security reasons, Squarespace domains are locked against transfer by default. Before you start a domain transfer, you must disable this transfer lock.

  • In the same panel you’re already in, uncheck Lock Domain, as shown here:

If you are having trouble unlocking your domain, you can reach out to Squarespace’s Customer Support Team for assistance.

Step 3: Request a Transfer Authorization Code (EPP Code)

The authorization code prevents unauthorized third parties from accessing your domain. We will need this code as proof that you have already approved (authorized) the domain transfer.

  • After unlocking your domain, a Get Transfer Key button will appear at the bottom of the same panel, as shown here:

  • Click Get Transfer Key and copy the transfer key that appears. Save this code to transfer your domain to us.

If you are having trouble getting your transfer code, you can reach out to Squarespace’s Customer Support Team for assistance.

Next Steps

Once you have completed all of the above steps to ensure your domain is prepared for transfer, the next will be to send our Support Team an email at support@brightervision.com letting us know you are ready to proceed, and to share your domain’s transfer authorization code (from step 3) with us.

After we receive this code, we will then have all the necessary information needed to move your domain over to Brighter Vision. Once we have initiated the transfer, a member of our Support Team will reach out via email to let you know.

From here, we will keep our eyes on things and let you know if anything else is needed from your end. Otherwise, your transfer will be completed within approximately 7 days from the date we initiated the transfer.

Send Us Your Transfer Code


Updated on May 16, 2019

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